Serving the rare disease community since 2016
Fax: (360) 326-1502
Mon-Thu: (9am - 5pm)
Fri: (9am - 1pm)
You’ve Got Questions — We’ve Got Answers
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery.
If there is a significant delay in shipment of your order due to a manufacture backorder or other circumstance we will contact you via email or telephone and make arrangements with you.
Shipment to PO Boxes or APO/FPO Addresses
ZOIA Pharma ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damage & Return Policy
ZOIA Pharma has a 100% satisfaction guarantee. If for any reason you are unhappy with the product you received you can return and receive a full refund less shipping costs as long as the product has not been opened and is in its original packaging. In order to return product to ZOIA Pharma you must first contact customer service at (877) 379-9760 and request an RMA (Return Merchandise Authorization) number.
International Shipping Policy
ZOIA Pharma will ship internationally upon request however all shipments will be pre-paid and all customs and taxes imposed (ie taxes, tariffs, etc..) will be the responsibility of the customer.
Terms & conditions
Shipment processing time
All orders are processed same day if received by 2pm (PST). Shipments typically take 5-7 business days to arrive via UPS Ground. We can expedite shipments if needed however expedited shipping costs will be added to the invoice and paid at time of order. You must contact customer service to expedite your shipment. We do not ship on weekends or holidays.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Our standard shipping is UPS Ground and takes 5-7 business days for most cities within the United States. We can ship UPS (2) day and overnight however you will need to choose these options at checkout and the additional charges will be added to your invoice. All orders are processed and shipped by 2pm (PST). Any order received after 2pm (PST) will be processed the next business day.